About the Role

The Training Manager is responsible for designing, delivering, and continuously improving training programs that support operational excellence, consistent guest experience, and strong performance across multi-location, service-based wellness organization.

At Heights Wellness, we believe wellness should be accessible, personalized, and impactful. Our services are designed to help people feel better, move better, and live better. Training plays a critical role in making that experience consistent and meaningful across every location. This role directly supports that mission by equipping teams and leaders with the knowledge, skills, and confidence to positively impact lives every day.

This role owns the full training lifecycle — from content development and learning strategy to live facilitation, coaching, and performance follow-up. You’ll work closely with Operations, field leadership, and cross-functional partners to support new location openings, leadership development, system updates, and performance improvement initiatives.

This is a hands-on role for a training leader who enjoys building structure, simplifying complex processes, and turning training into real-world results.

What You’ll Do

Training Programs & Content Development

Design, write, and maintain operational training content for front-line and leadership roles
Translate operational processes into clear, practical training materials (manuals, guides, workbooks, job aids)
Ensure training content stays current as systems, services, or processes evolve
Support change management through clear communication and training updates

Learning Systems & Enablement

Build and manage learning paths within a Learning Management System (LMS) or comparable platform
Create engaging online training, practice activities, and assessments to reinforce learning
Support basic troubleshooting and continuous improvement of training tools and content
Partner with internal teams on training related to system enhancements or new offerings

Leadership, Field & Live Training

Plan and facilitate live and virtual training sessions, workshops, and leadership programs
Support onboarding and ongoing development for managers and field leaders
Reinforce training adoption and execution through collaboration with operations teams

Performance & Sales Coaching

Lead training and coaching initiatives focused on improving sales performance, conversion, and consultation quality
Identify performance gaps using available data and field feedback
Develop targeted training and coaching plans to address underperformance
Track progress and provide clear reporting on trends, outcomes, and improvement plans

Project Management & Cross-Functional Support

Manage training-related projects, timelines, and deliverables
Partner with cross-functional teams to support company-wide initiatives and rollouts
Maintain organized training documentation and resources in shared libraries

Ideal Candidate

You’re a strategic, execution-focused training leader who thrives in service-based, multi-location environments. You’re comfortable owning programs end-to-end, balancing structure with flexibility, and coaching teams toward measurable improvement. You care about guest experience and understand how training directly impacts both people and performance.

You’ve managed in one or more of the following environments: spa, wellness, membership-based models or other guest-facing service organizations such as hospitality, fitness, or retail.

You enjoy collaborating across departments, coaching leaders and teams, and seeing training translate into confident employees and satisfied guests.

Qualifications

Experience in training, learning & development, or operations enablement (multi-unit experience preferred)
Background in wellness, hospitality, fitness, retail, or other service-based environments
Strong sales acumen with experience coaching performance or conversion improvement
Hands-on experience with an LMS or digital learning platform (specific platforms a plus, not required)
Strong instructional design and facilitation skills; comfortable creating manuals, guides, and training materials
Experience managing projects and working cross-functionally
Excellent written and verbal communication skills
Ability to travel 60–75% to deliver training, with flexibility for short-notice assignments and multi-day stays

Compensation & Benefits

Salary: Compensation based on experience

Benefits may include:

Paid Time Off (PTO)
Wellness reimbursement
Health benefits (as applicable)
Company holidays
Growth and development opportunities

How to Apply

Submit your resume and a brief note highlighting:

Your experience building and delivering training programs in multi-location environments
Your experience with learning platforms or training systems
Your approach to coaching teams or leaders to improve performance

Flexible work from home options available.

At Heights Wellness Retreat, we believe wellness starts from within—and that includes our team. We're more than just a spa; we're a complete wellness destination offering therapeutic massage, advanced skincare, and cutting-edge touchless wellness enhancements. Every service is designed to create a holistic experience for our guests – and an empowering, growth-focused environment for our team. When you join Heights Wellness Retreat, you’re not just starting a job—you’re stepping into a movement. One rooted in purpose, guided self-care, and the belief that lifting others starts with showing up for yourself. Let us help you rise to your full potential.

^{Each Heights Wellness Retreat location is independently owned and operated by franchisees of Elevated Brands Franchising ("EBF"). Franchisees are the sole employers in their Heights Wellness Retreat location, and franchisees are not acting as an agent of EBF or its affiliates. Hiring criteria, benefits, and compensation are set by each individually owned and operated Heights Wellness Retreat location which may vary from location to location.}

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